Lawn Farm Grove,
Tel: 020 8918 0560
Fax: 020 8918 0563
a) Profile of members of Practice Participation Group (PPG) aim to represent the Practice population
b) It was seen from the data that most patients who responded were over the age of 65. Patients under 65 were therefore asked face to face whether they were interested in joining the group. There was a good gender mix.
c) Discussion with some members of the PRG brought up the issues of how easy it was to make urgent appointment and helpfulness of front line staff.
d) We obtained views of registered patients with the survey conducted through Survey Monkey. These were handed out face to face at the end of the GP consultation, left at the front reception desk and emailed.
e) Results of the survey have been displayed on the notice board in Reception area and published on the website. They have also been emailed to PPG members and feedback requested. A meeting will then be set up to discuss outcomes.
f) The action plan led to an increase in on-the-day appointments.
93% patients felt the Dr spent about the right amount of time with the patient
67% patients trust their Dr to make medical decisions in their best interest a great deal and 33% ‘a lot’
70% thought the Dr was extremely helpful and 28% thought the Dr was ‘very helpful’ at explaining medical
68% thought the Dr listened to the patient extremely well, and 32% ‘very well’
36% of patients thought doctors staff helped extremely quickly and 50% thought that doctors’ staff helped ‘very quickly’
42% of patients thought that staffs were ‘very friendly’ and 40% thought staffs is extremely friendly.
62% thought Drs Office staffs were ‘very knowledgeable’ and 18% ‘extremely knowledgeable’
42% thought it was ‘very easy’ to make an urgent appointment when ill, 24% thought it was ‘extremely easy’, however 23% felt it was ‘moderately easy. 6% found it slightly easy and 5% found it not at all easy.
58% were ‘extremely satisfied’ with the Dr and 38% ‘very satisfied’.
68% of patient were ‘extremely likely’ to recommend the Dr to their friends, and 26% were very likely.
h) As per the action plan the surgery proposes to increase on-the-day appointments and to arrange Communication Skills workshop for office staff.
i) Opening Hours –
Mon: 8.30 - 13.00, 16.30 - 18.30
Tue: 8.30 - 13.00, 16.30 - 18.30
Wed: 8.30 - 13.00, 16.30 - 18.30
Thu: 8.30 - 13.00
Fri: 8.30 - 13.00, 16.30 - 18.30
Services can be accessed in person or by telephone. For further information look at the web-site.
j) Extended hours/phone
Tue: 18.30 – 19.20
Wed: 18.30 – 19.20
Out of Hour: 0845 0750495
To increase on-the-day appointments.
To arrange Communication Skills workshop for office staff.